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UK Customer Satisfaction Index Reveals Customer Satisfaction Flatlines After...
A study undertaken by The Institute of Customer Service has uncovered that customer satisfaction has flat-lined after two years of decline. The overall UK customer satisfaction score has been reported...
View ArticleWhat Is A Blended Contact Centre?
A blended contact centre solution is a viable asset for any contact centre as it enables them to handle both inbound and outbound call operations. The main aspect of a blended operation is the...
View ArticleOverseas call centres UK’s biggest bugbear, says Which?
A report from consumer group Which? has revealed that the UK’s biggest customer service bugbear is overseas call centres. The report showed that 46% of people surveyed were annoyed by call centres...
View ArticleMiContact Center Office: In Focus
MiContact Center Office has been designed for MiVoice Office 2050 platform and is an entry level solution perfect for small to medium size businesses with up to 100 agents. This contact center or...
View ArticleCall Centre Workforce Management – Why is it Important?
It is firstly important to establish what call centre Workforce Management is, often referred to as WFM, before moving onto exploring the benefits and best practices associated with it. WFM refers to...
View ArticleFeatures of the Best Contact Center Phone Systems – What To Look For
Choosing the best contact centre phone system for your business is crucial as it can be the difference between a high level of customer service and high levels of productivity and unhappy customers and...
View ArticleTips on How to Avoid Falling Customer Satisfaction in Call Centres
It is not only technology that is evolving and growing; customers are moving forward with the times and as technology evolves, customer expectation grows. Customers are becoming more and more familiar...
View ArticleThe Benefits of Call Monitoring For You And Your Customer
Almost every person that has called a business’s contact centre has heard the phrase “This call may be monitored or recorded for quality assurance or training purposes.” It’s never normally an issue...
View Article12 Ideas to Make Your Call Centre Greetings More Personal and Fun
A major benefit in opting to utilise Contact Centre as a Service (CCaaS) and Unified Communications (UC) technologies is the ability to optimise and personalise your contact centre services and your...
View ArticleWhat is CCaaS? How Will it Benefit Your Business?
What is CCaaS? Contact Centre as a Service (CCaaS) is the service and solution whereby companies can access and utilise the best technology available to achieve high quality, multichannel customer...
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